When a walk-in climbs out of temperature or a rack loses a compressor, every hour is inventory on the line and a health-code clock running. Com+ Mechanical repairs commercial walk-in coolers and freezers, reach-ins, prep tables, and parallel rack systems for restaurants, grocery, and food-service facilities across the five boroughs and surrounding metro. We diagnose the actual fault, stabilize box temperature fast, and get your product safe and your service line back open.
Usually a low refrigerant charge from a slow leak, a TXV stuck or hunting, a fouled or iced evaporator, or a choked condenser coil. We run superheat and subcooling diagnostics and check airflow before adding refrigerant, so we fix the cause instead of masking a leak that comes back next week.
Almost always a defrost failure — a dead defrost timer or control, a burned-out defrost heater, or a failed termination/fan-delay thermostat that won't end or initiate the defrost cycle. We isolate the defrost circuit, restore proper defrost timing, and clear the coil so it can transfer heat again.
Points to low charge, a failing start component or contactor, a tripping low-pressure or oil-failure control, or a compressor losing efficiency. We meter electrical signatures and pressures and verify the safety is protecting the compressor, not nuisance-tripping, before condemning anything.
Typically a clogged condensate drain or failed drain-line heater, a worn door gasket, or failed anti-sweat/perimeter heaters letting humid air condense and freeze at the opening. We clear the drain, replace gaskets and heaters, and stop the moisture at its source.
On parallel rack systems this is often a stuck or failed EPR/evaporator-pressure-regulator, a case-controller or EEV fault, a plugged liquid-line drier, or a satellite compressor down. We isolate the affected circuit on the rack rather than chasing a whole-system problem.
Repeated compressor loss or oil-failure lockouts usually trace to an oil-management problem — a failed oil-level control or oil regulator, oil logging in the suction header, or refrigerant flooding back. We correct oil return and management so the next compressor doesn't fail the same way.
Commercial refrigeration is where a building's risk is highest and its margin for error is lowest: a walk-in freezer that drifts from -10°F to +20°F overnight can condemn thousands of dollars of product and put a restaurant or grocery out of compliance before the doors open. Com+ Mechanical repairs the full range of commercial refrigeration for food-service and retail facilities across NYC and the metro area — walk-in coolers and freezers, reach-in and undercounter units, refrigerated prep tables and merchandisers, and multi-compressor parallel rack systems feeding remote cases. Our technicians don't just "add a pound of gas and leave." We read the actual failure: a starved evaporator from a failed TXV, a freezer that won't defrost because the termination thermostat or defrost timer died, a box that won't pull down because the condenser is choked or a compressor lost oil, a rack that short-cycles on a satellite compressor or trips on a low-pressure or oil-failure safety. We carry EPA-certified refrigerant handling, find and fix leaks rather than mask them, and verify superheat, subcooling, and box recovery before we call it done. We work around your service hours, your health-department obligations, and the reality that the box has to be back in temperature now — not next week. Serving the five boroughs plus Nassau, Westchester, northern New Jersey, and Stamford, CT, 24/7.
From call to comfort in 4 easy steps
We get a technician out and start by confirming product risk — current box temperature versus setpoint — and any immediate steps to protect inventory while we diagnose. For a box that's down, stabilizing temperature is the first priority.
We check refrigerant pressures, superheat and subcooling, compressor electrical signatures, the defrost circuit, controls, and safeties to pinpoint the failed component — not just the symptom — and identify any leak with electronic detection.
We explain the root cause in plain terms, give you a clear scope and Custom Quote for parts and labor, and confirm timing and access with your team before we proceed. Emergency stabilization happens first when product is at risk.
We complete the repair, recover and weigh in refrigerant where needed, verify the box pulls down and holds setpoint, confirm defrost and controls operate correctly, and document the work for your records.
Built-up and modular walk-in boxes with remote or top-mount condensing units — the backbone of bulk cold and frozen storage for restaurants, grocery, and commissaries.
Self-contained reach-ins, undercounter units, refrigerated prep tables, and display merchandisers on the line and the sales floor where uptime is customer-facing.
Supermarket and large-format racks with lead and satellite compressors, oil management, and EPR-controlled circuits feeding remote refrigerated cases and walk-ins.
We service food-service and retail refrigeration daily — walk-ins, reach-ins, merchandisers, and parallel rack systems — and understand defrost strategy, oil management, and the product-safety stakes that generic HVAC help doesn't.
Refrigeration doesn't fail on a schedule, and a down box can't wait until morning. Our team responds around the clock so a warm walk-in or a tripped rack gets a technician fast, before product is lost.
From a single restaurant to a grocery chain or a portfolio of food-service tenants across the five boroughs, Nassau, Westchester, northern NJ, and Stamford, we standardize service and reporting so you have one accountable refrigeration partner.
We fix leaks instead of masking them, correct the cause of compressor and oil failures, and give you straight answers on repair versus replacement — with documentation that supports your food-safety records and capital planning.
No fees. No surprises. Just honest service.
Component-level repair of the diagnosed fault to return the box to setpoint and protect your product.
Scheduled preventive service to catch leaks, defrost faults, and oil problems before they become a warm box and lost inventory.
Pricing shown is a structure, not a quote. Final pricing is confirmed in writing after diagnosis, scoped to the equipment type, failed component, refrigerant, and access at your facility.
Business+ plans start at $499/year — includes 2 rtu tune-ups, 10% off all services, and priority scheduling.
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Get answers to common questions about our services
A warm box is an emergency and we treat it that way. We provide 24/7 response across the five boroughs, Nassau, Westchester, northern NJ, and Stamford, and when you call (332) 600-4640 we'll triage product risk over the phone and dispatch a technician. Stabilizing box temperature to protect your inventory is the first priority, then we diagnose and repair the cause.
All of them. We repair walk-in coolers and freezers, reach-in and undercounter units, refrigerated prep tables and merchandisers, and multi-compressor parallel rack systems feeding remote cases. Whether it's a single self-contained reach-in or a supermarket rack with satellite compressors and dozens of circuits, our technicians work on it daily.
We can, but a system that loses charge has a leak, and topping off is throwing money and refrigerant away every month while the underlying problem gets worse. We use electronic leak detection to find the leak — in a coil, a brazed joint, or a Schrader core — repair it, evacuate properly, and weigh in the correct charge. That's both more cost-effective and required for proper EPA refrigerant handling.
Yes. We support restaurant groups, grocery operators, and property managers with food-service tenants across multiple sites in the NYC metro, putting every location on one point of contact with consistent reporting so you can track equipment condition and response across the portfolio.
Yes. Refrigeration runs around the clock, so it's a major share of a food-service or grocery building's electrical load and its Local Law 97 emissions profile. A correct refrigerant charge, clean condensers, properly operating defrost, and good door gaskets keep compressors from running longer than they should — which lowers kWh and the emissions that count toward your building's targets. We flag the efficiency-robbing faults we find during any repair.
Our first step on any down box is to confirm current temperature against setpoint and advise on protecting inventory — relocating product, monitoring temperatures, and documenting — while we work. We stabilize the box as quickly as possible to keep you within health-department and HACCP temperature requirements, then repair the root cause and verify the unit holds setpoint before we leave.
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Whether it's a warm walk-in at 5 a.m., a reach-in that won't hold the line, or a rack tripping on oil failure, Com+ Mechanical diagnoses the real fault, protects your product, and gets your refrigeration back to setpoint — with 24/7 response across the five boroughs, Nassau, Westchester, northern New Jersey, and Stamford. Call (332) 600-4640 or request service to get a technician dispatched.
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