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Our Commercial Diagnostic Fee
When commercial equipment fails, you need a real diagnosis — not a guess. For a flat $269 during business hours we send an EPA-certified technician, give you a written root-cause findings report and a fixed-price quote, and credit that fee toward the repair you approve. After-hours, weekend and holiday calls are billed at higher rates, quoted up front.
How It Works
1.You call, we dispatch
Tell our dispatcher the equipment, building, and symptom. We schedule a technician — call (332) 600-4640 for current availability.
2.On-site diagnosis
Our EPA-certified tech inspects the system end to end — controls, electrical, refrigerant or combustion, airflow, and mechanical components — to find the real root cause, not just the symptom.
3.Written findings & quote
You get a clear write-up of what's wrong and a fixed-price repair quote before any work begins. No surprises, no vague hourly meters.
4.Fee credited toward repair
Approve the repair and the diagnostic fee is credited toward it — so you never pay twice for the same visit.
What the Diagnostic Includes
- Full system inspection — not just the failed component
- Controls, electrical, and safety checks
- Refrigerant, combustion, and airflow evaluation
- Written findings with the root cause identified
- A fixed-price repair or replacement quote
- Honest repair-vs-replace guidance for aging equipment
Common Questions
Why is there a diagnostic fee?
A proper commercial diagnosis takes a trained technician, test equipment, and time. A transparent, flat diagnostic fee means you know the cost up front — and it's far more honest than a 'free' visit padded into an inflated repair quote.
Is the fee credited toward the repair?
Yes. When you approve the repair, the diagnostic fee is applied to the cost of that work, so you're not charged twice for the same visit.
Do maintenance-contract clients pay it?
Call (332) 600-4640 and ask how the diagnostic fee works with a Business+ maintenance plan for your building.
How much is the diagnostic fee?
Our standard commercial diagnostic fee is a flat $269 during business hours, credited toward any repair you approve — so you never pay twice for the same visit. After-hours and emergency calls are quoted up front.
Equipment Down? Get a Real Diagnosis.
We'll quote the diagnostic fee up front and credit it toward your repair.